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Where Pleasure Begins

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How do you keep my information discreet on my credit card statement and shipping box?

Your privacy is of the utmost importance to us at Erotic Depot, all charges, communications and shipments are processed under “Traditions Global Distribution LLC”, Erotic Depot will not show up on any packages, communications or credit card charges.

How much is Shipping?

For orders over $49.99 (before tax and after coupon code) standard shipping is free (5-10 Business Days) and Expedited shipping is $5.95 (3-5 Business Days). The cost otherwise is $9.95 for Standard shipping (5-10 business days) and $14.95 for Expedited Shipping (3-5 Business days).

What is your refund policy?

Due to the intimate nature of our products we are unable to return or exchange toys and products unless they are defective. This policy is to uphold the health, safety, and peace of mind of our customers. Returns for defective products must be made within 30 days.

Any item designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.


This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Ropes and Gags
• Lingerie And Men’s Wear
• Lubes, massage oils, condoms, and body paints are also not returnable.

How do I cancel my order?

Once your online order is processed it is moved into production and shipping quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address.

In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

How do I use a coupon code?
The coupon code may be entered at checkout. Once your code is entered you will see the discount automatically applied to the total on the applicable items. Limit one coupon code per order.
Currently, the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:
  • Womanizer
  • We-Vibe
  • Bathmate
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